Terms & Conditions

Refund and Return Policy:

Thank you for making an online purchase at WalkingPad Qatar!

We understand that you might change your mind about the purchase before or after receiving your order. But that is no issue! We will make sure that your refund or exchange process goes as smoothly as possible.

To ensure everyone’s rights at WalkingPad Qatar, there are a few policies to be considered:

General Policies:

Warranty Policy:

1. Warranty Coverage:
This warranty policy applies to all WalkingPad foldable treadmills and other sport and health lifestyle-related items sold through our official websites:

- http://walkingpad.qa

- http://walkingpadqatar.com

- http://walkingpad.com.qa

We provide a one year warranty that covers only manufacturing defects. This warranty ensures that our products are free from defects in material and workmanship under normal use and maintenance.

2. Exclusions from Warranty Coverage:
The following situations are not covered under this warranty:

- Any damage caused by misuse, abuse, improper installation, or unauthorized modifications.

- Damage resulting from accidents, impact, liquid exposure, or exposure to extreme environmental conditions.

- Normal wear and tear, cosmetic damage, or deterioration over time due to usage.

- Remote controls: Once unpacked and used, remote controls are not covered under this warranty.

- Issues arising from improper assembly, failure to follow user manuals, or non-recommended maintenance procedures.

3. Warranty Claim Process:
The estimated repair timeframe is between 14 to 18 business days.

To request a warranty service, customers must:

- Provide proof of purchase (receipt or invoice).

- Submit a detailed description of the issue, along with photos or videos if applicable.

- Contact our customer support team via our official website or authorized service centers on +974 77055080

If a manufacturing defect is confirmed, we will, at our discretion, repair or replace the defective product or component at no additional cost to the customer.

4. Installation, Handling Terms and Delivery Charges:
- Our standard policy includes product setup and installation by our team upon delivery. However, customers may opt to perform the unboxing and installation themselves. In such cases, we will provide a detailed instructional video to guide you through the unboxing and installation process. Please note that if you choose to self-install, you assume full responsibility for any damage, malfunction, or issues resulting from improper handling or incorrect setup.

We recommend following the video instructions carefully to ensure the product is assembled and operated safely.

- Delivery is free of charge for orders with a total value of 1,000 QAR or above.

For orders valued between 1 QAR and 999.99 QAR, delivery fees will apply depending on the customer’s geographical location. In standard cases, we do not charge customers directly for delivery. Instead, we arrange the shipment through a courier service, and the customer is responsible for paying the courier directly upon delivery.

This arrangement applies unless otherwise agreed at the time the order is placed. Please note: Orders are dispatched only after full payment for the purchased item(s) has been received.

- Upper Floor Delivery Policy:

Our free delivery service applies to Ground Floor delivery only. If delivery is requested to a floor above Ground Level and the premises do not have a lift, additional charges will apply as outlined below:

Delivery Fees Without Lift Access:

1st Floor: 100 QAR
2nd Floor: 125 QAR
3rd Floor: 150 QAR
4th–6th Floor: 200 QAR
7th Floor and Above: Delivery not available without lift access

Important Notes:

If the building is equipped with a lift, no additional fee will be charged for upper-floor delivery.
If a customer does not select the appropriate floor delivery option during checkout and requests upper-floor delivery upon arrival, the corresponding fee will be charged on-site at the time of delivery.
If the customer refuses to pay the additional fee at the time of delivery, the item will be delivered to the Ground Floor only.

Exceptions – Heavier Models:
The following models incur an additional 100 QAR on top of the above-listed rates (if no lift is available):

MX16+ (X25+)
X218

We appreciate your understanding and cooperation in ensuring a smooth and efficient delivery process.

Non-Refundable Service Charges

Please note that any service-related charges, such as Female Setup Charges or Handling Fees, are non-refundable, even in cases of product replacement or refund.

These charges cover service efforts rendered and are not tied to the return or condition of the item itself.

- Delivery, Installation & Usage Guidance Disclaimer:
As part of our commitment to customer satisfaction, our team provides clear guidance during delivery, including unboxing, installation, and product demonstration. This includes instructions on how and when to use and lubricate your treadmill to ensure optimal performance and longevity.

For the best performance and to protect your investment, we highly recommend watching the full instruction video provided at the link here before lubricating your WalkingPad. Please note that relying solely on the image below without watching the video may result in improper application.

Following the proper lubrication procedure is essential. Failure to do so may affect your warranty coverage, as this serves as a formal disclaimer from WalkingPad Qatar.

We assume that customers have read and understood the terms outlined on this Refund & Return Policy page prior to placing their order, whether the purchase is made directly through our website or with the assistance of our sales representatives via phone or WhatsApp. A link to this policy is also included in all introductory communications with our customers.

Important:
If you do not receive proper installation or demonstration service at the time of delivery, you must report the issue immediately during delivery or within 48 hours after delivery. Reports made after this period may not be eligible for review or action.

- Power Connection Advisory:
We strongly advise all customers to plug their treadmills directly into a wall socket and avoid using power extensions or multi-plug adapters.

Using an extension may lead to electrical issues and can be a significant cause of damage to your treadmill. In such cases, the customer will bear full responsibility for any resulting damage, and this will void the product’s warranty.

Please ensure your treadmill is connected properly to avoid unnecessary malfunctions or safety hazards.

- Electrical Safety Notice – Divided Villas:

If the customer resides in a divided villa or a property with non-standard or shared electrical infrastructure, we cannot guarantee stable power supply conditions. In such environments, power fluctuations or improper grounding may lead to electrical damage to the treadmill.

Please note that any damage resulting from unstable or improper electrical connections will be considered customer negligence and will therefore void the product’s warranty.

We strongly recommend ensuring a proper and stable electrical setup before operating the treadmill.

5. Limitations of Liability:
WalkingPad is not responsible for any indirect, incidental, or consequential damages resulting from product failure. The warranty is non-transferable and applies only to the original purchaser.

By purchasing from our official website, customers acknowledge and agree to the terms of this warranty policy.

For further inquiries, please visit our website or contact our customer service team.

Order Holding Policy:
Orders placed by the customer, whether independently or with the assistance of our sales representatives via WhatsApp or phone, will be held for delivery for a maximum period of 24 hours from the time of placement. However, if payment has been completed, the purchased item may be held for delivery for up to 30 days.

Any item is refundable within 7 days from the purchase date. The product or item should be sealed and in the same condition it was received. Kindly note that opened items cannot be returned or exchanged.

Refunds and exchanges include all products that have a factory defect; however, defective items have to be checked by the dealer first to confirm the issue.

Immediate refunds and exchanges are applicable to items that are dead on arrival (DOA).

If a purchased item did not match the description on the WalkingPad website, the customer is given the opportunity to exchange or refund the item within 3 days, provided that the item is still in its original condition.

If a product was opened and the item description matches what is written on the website, then the item is non-refundable and cannot be exchanged.

If a customer wants to exchange or refund an item that is not defective and is unopened, there will be a QR30 delivery fee. (The fees are 15 riyals delivery charge + 15-riyal service fees)

In case a refund was agreed on, the refund will be made using the same payment method used when the item was purchased (Cash, Credit Card)

If a purchase was made through a debit card and the customer wants a refund, it can be done either:

Through a cash refund in full, if the refund was due to an issue from our side (for example: wrong item size or color sent to the customer)

Through cash refund with bank fees deducted, if the customer decides to return the item sealed and unopened (if the customer wants us to refund the cash through delivery, then another 15-riyals will be deducted for delivery fees).

Refund or Exchange Process:
The product has to be in the same condition it was delivered. We require the customer to send up 4 pictures from 4 different corners of the box to make sure the item is SEALED and UNOPENED.

The customer has the right to exchange the item to get a refund. There will be a 30-riyal exchange fee. (The fees are 15 riyals delivery charge + 15 riyal service fees)

Refunds are made using the same payment method the refunded item is purchased with (Cash, Credit Card). Online payments (made via Credit Card) take 14-21 working days, and the customer is responsible for following up with their respective bank.

If a purchase was made through a debit card and the customer wants a refund, it can be done either:
Through a cash refund in full, if the refund was due to an issue from our side (for example: wrong item size or color sent to the customer)

Non-refundable & non-exchange situations:
If the item was open or unsealed after being delivered.

If the item was not in the same condition it was delivered in.

Damages and defects in items due to the use of customer.WPQ Terms and Conditions:
Accounts

The minimum age to open an account in WalkingPad is 18 years, and the site has the right to cancel any account that has not reached its 18 year old without prior notice.

When registering at WalkingPad, you agree to the following:

You are responsible for maintaining the confidentiality of your account information and password, identifying who is allowed to access, and using your account on the site.
In the event of any illegal use or any hacking of the user’s account, the site’s management must be notified.
If the site management is not informed of any illegal use and/or penetration of the user account, the site is not responsible for that.
The Site shall in no way be liable for any loss that may be incurred directly or indirectly, materially or otherwise, by disclosure of information such as your username or password.
The user is the person responsible for the use of the site in all seriousness and credibility and is obliged to compensate for the damage to the site through the use of illegal or real or authorized user account either by the user or by someone else who had received On the login information for your account.
Customer acknowledges that all information it has disclosed is true, correct, up-to-date and complete and reflects and complies with what is required on the registration form at the site.
You will be obliged to maintain and update the registration data in a timely manner in order to keep it true, correct, complete and complete. If you disclose information that is untrue, incorrect, incomplete, incomplete, or contrary to the User Agreement, Your account is temporarily or fully.
The user acknowledges that he or she agrees to provide any information and / or documentation immediately upon request from the user, and the user has the right to know the reason for the claim.
If you do not comply with any of the above, the WalkingPad Management has the right to terminate your account and to block you from the site. We also reserve the right to cancel any unconfirmed accounts or inactive accounts for a long time.

User Agreement Modifications Amendments to this User Agreement and Workplace Agreement

Agrees and informs the user that WalkingPad will notify you of any additions or modifications to the terms of use by means of a message that will be received in your email and an advertisement appearing on the site. This modification may have additional user responsibilities.
Customer acknowledges and agrees that WalkingPad has the right to modify the Terms of Use without the User’s consent and without legal arrangements on the WalkingPad.
All charges are charged in local currency to the location of the country in which you are registered. The user must use a valid payment card and pay the value of his order and receive it if the order is shipped to the user’s country and he does not cancel the order before shipping it.
In the event that the user does not commit to pay the amounts due, WalkingPad has the right to.
Issue and issue a formal notice of non-payment on time.
In the event that the financial dues are not paid within a maximum of 7 days from the date of the warning site, WalkingPad is entitled to suspend your account temporarily or permanently.

Copyright and Trademarks:
All site content of designs, logos, icons and other media is the property of the WalkingPad and registered officially and the Constitution is the only right to publish and circulation

The name of the WalkingPad, the word “WalkingPad”, is registered and unregistered trademarks of WalkingPad and protected by the rights and laws of local and international trademark ownership.

If you have rights to something displayed on the site and do not want to display it, you should contact the WalkingPad Management and we will arrange for the rights to be satisfied.

WalkingPad can take legal and technical steps against users who create legal problems or claims of any kind, such as infringing property rights or improper handling of this User Agreement.

Requests:
WalkingPad reserves the right to refuse or cancel an order if the conditions are not met. We may ask the buyer to provide additional information if it is not provided when it is registered, such as the phone number or home address. WalkingPad is entitled to cancel the application if the buyer does not respond to the site’s management or the shipping company’s contacts.

If ‘Payment at Delivery’ is Chosen as a payment option for users from the Gulf countries, the shipment is sent to them and their country arrives, and after the user cancels the order, the site will allow the user to do this 3 times and then the payment will be removed upon delivery from the user.

Comment and Evaluation:
You agree not to post comments containing racist attacks, curtailment of cultural value, and any sarcastic comments, or to post information or comments to promote off-site sales. If you continue to post such comments, WalkingPad will begin to terminate your membership.

Cancel access and / or membership:
Without prejudice to other rights and legitimate means of recovering the rights of the Site, WalkingPad may suspend or terminate your membership and / or access to the Site at any time without notice and for any reason and without limitation and may terminate this User Agreement.

Responsibilities:
As permitted by law, WalkingPad, its employees and managers will not be liable for any direct loss or malfunctions caused to the user by your use of the site. If you are not satisfied with the site or any of its contents, the solution is not to continue using the site. Furthermore, you agree to take responsibility for any unauthorized use of the site and its services, because of your negligence will cause damage to the site. User.

Security:
You agree to provide security to the Site and its employees and to protect it against any damage that may be caused to it by claims, losses, malfunctions, costs and expenses arising out of your breach of the User Agreement or your breach of any law or amendments or infringement of the rights of third parties.

Additional Information;
If any paragraph in the User Agreement is invalid or canceled or for any reason no longer in force, this paragraph does not invalidate the remaining paragraphs of the Agreement. This Agreement (which is amended from time to time as per its terms) sets out all the outlines of the understanding and agreement between you and the WalkingPad, taking into account the following:

No person who is not a party to this User Agreement has the right to impose any terms or conditions therein.

If the User Agreement is translated into any language other than English, whether on the Site or otherwise, the Arabic text remains the same.

Order Cancellation:
If you want to cancel the order after receiving it, the products must be in the condition it was received, packed in the carton box without damage.

Any damaged packaging part including but not limited to carton box and plastic bag will result to rejection of receiving the return.

You can cancel your order anytime before the delivery of the order via contacting the customer care through calling or messaging to the following number:

+974 770 550 80

or sending an email to:

shop@walkingpadqatar.com

If you want to cancel the order after receiving it, the products must be in fine condition.

You can return or cancel the order if the product ordered did not meet the Specifications announced.

SAME DAY DELIVERY!

WhatsApp us now