Terms & Conditions

Refund and Return Policy:

Thank you for making an online purchase at WalkingPad Qatar! This policy complies with Article 5 of Qatar Consumer Protection Law (Law No. 8 / 2008).

We understand that you might change your mind about the purchase before or after receiving your order. But that is no issue! We will make sure that your refund or exchange process goes as smoothly as possible.

• Customers may request an exchange or refund within 14 days from the date of delivery.
• To initiate a return, please contact Customer Service at +974 7705 5080.
• Items must be unused, unwashed, in original packaging and with all tags attached.
• Discounted items are refunded at the price actually paid.
• Refunds are issued only to the original payment method.
• Delivery fees are refunded only when a manufacturing defect is confirmed; otherwise, reverse-pickup charges apply.
• A return / replacement invoice will be issued once the request is approved.

To ensure everyone’s rights at WalkingPad Qatar, there are a few policies to be considered:

General Policies:

Technical Items (High-Value Goods)

• Return / exchange requests accepted within 14 days of delivery.
• Up to 20 % restocking fee applies unless the item is confirmed defective.
• Items must be returned in their original protective packaging.
• One-year warranty from delivery date (component-specific).

1. Warranty Coverage:
This warranty policy applies to all WalkingPad foldable treadmills and other sport and health lifestyle-related items sold through our official websites:

- Any damage caused by misuse, abuse, improper installation, or unauthorized modifications.
- Damage resulting from accidents, impact, liquid exposure, or exposure to extreme environmental conditions.
- Normal wear and tear, cosmetic damage, or deterioration over time due to usage.
- Remote controls: Once unpacked and used, remote controls are not covered under this warranty.
- Issues arising from improper assembly, failure to follow user manuals, or non-recommended maintenance procedures.
- The calibration of the treadmill is not covered under the warranty. Initial calibration, if required, will be performed at the time of delivery. Any subsequent calibration shall be the sole responsibility of the customer. Calibration does not constitute a manufacturing defect, as it is dependent on the customer’s usage and operation of the product.

To request a warranty service, customers must:
- Provide proof of purchase (receipt or invoice).
- Submit a detailed description of the issue, along with photos or videos if applicable.
- Contact our customer support team via our official website or authorized service centers on +974 77055080

Order Holding Policy:

Orders placed by the customer, whether independently or with the assistance of our sales representatives via WhatsApp or phone, will be held for delivery for a maximum period of 24 hours from the time of placement. However, if payment has been completed, the purchased item may be held for delivery for up to 30 days.

Any item is refundable within 14 days from the purchase date. The product or item should be sealed and in the same condition it was received. Kindly note that opened items cannot be returned or exchanged.

Refunds and exchanges include all products that have a factory defect; however, defective items have to be checked by the dealer first to confirm the issue.

Immediate refunds and exchanges are applicable to items that are dead on arrival (DOA).

If a purchased item did not match the description on the WalkingPad website, the customer is given the opportunity to exchange or refund the item within 3 days, provided that the item is still in its original condition.

If a product was opened and the item description matches what is written on the website, then the item is non-refundable and cannot be exchanged.

If a customer wants to exchange or refund an item that is not defective and is unopened, there will be a QR30 delivery fee. (The fees are 15 riyals delivery charge + 15-riyal service fees)

In case a refund was agreed on, the refund will be made using the same payment method used when the item was purchased (Cash, Credit Card)

If a purchase was made through a debit card and the customer wants a refund, it can be done either:

Through a cash refund in full, if the refund was due to an issue from our side (for example: wrong item size or color sent to the customer)

Through cash refund with bank fees deducted, if the customer decides to return the item sealed and unopened (if the customer wants us to refund the cash through delivery, then another 15-riyals will be deducted for delivery fees).

Refund or Exchange Process:
The product has to be in the same condition it was delivered. We require the customer to send up 4 pictures from 4 different corners of the box to make sure the item is SEALED and UNOPENED.

The customer has the right to exchange the item to get a refund. There will be a 30-riyal exchange fee. (The fees are 15 riyals delivery charge + 15 riyal service fees)

Refunds are made using the same payment method the refunded item is purchased with (Cash, Credit Card). Online payments (made via Credit Card) take 14-21 working days, and the customer is responsible for following up with their respective bank.

If a purchase was made through a debit card and the customer wants a refund, it can be done either:
Through a cash refund in full, if the refund was due to an issue from our side (for example: wrong item size or color sent to the customer)

Through cash refund with bank fees deducted, if the customer decides to return the item sealed and unopened (if the customer wants us to refund the cash through delivery, then another 15-riyals will be deducted for delivery fees).

Non-refundable & non-exchange situations:
If the item was open or unsealed after being delivered.

If the item was not in the same condition it was delivered in.

Damages and defects in items due to the use of customer.WPQ Terms and Conditions:
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